Customer Support Specialist - Banking Services (German & English)
Miejsce pracy: Katowice
Job description:
- As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.
- Responding to general questions about credit card products, self-services and mobile/web apps.
- Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters.
- Managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.
- Stick to regulations and processes.
- Protect our clients sensitive data.
Requirements:
- Fluent in German (minimum C1 level) and very good command of English (minimum B2 level)
- Excellent communication and interpersonal skills
Strong ability to assess customer needs and provide tailored solutions - High level of flexibility and adaptability to evolving topics
- A customer-focused mindset with the ability to remain calm and empathetic in various situations
- Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
- Ability to make criminal record background check
- Good computer skills and be customer-oriented
- 24/7 support
We offer:
- A dynamic, international work environment in one of the worlds leading customer experience companies
- Comprehensive training and onboarding, so you feel confident from day one
- Opportunities for professional development (Concentrix Academy and mentoring programs for the future Team Leaders and Operational Managers)
- Language classes: English and Polish.
- Refer a Friend and Earn - bonuses for the friends recommendations
- An access to the e-learning platforms: LinkedIn Learning, Concentrix University
- Flexible working schedule with additional compensation for night shifts
- The chance to be part of a forward-thinking, digital-first team
- Work from home
- A diverse and inclusive culture that values your ideas and individuality
- Well-being programs, team events and employee engagement activities
- Apply now and become part of a team that values clarity, connection, and customer satisfaction.
Szczegóły oferty:
Stanowisko: Customer Support Specialist - Banking Services (German & English)
Lokalizacja: śląskie / Katowice
Firma: Concentrix
Opublikowano: 2025-10-30
Zobacz podobne oferty
OPUBLIKOWANO: dzisiaj
Customer service specialist in the automotive industry with Italian
Responding to customer inquiries via phone, chat, and email, representing with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system. Collaborate with colleagues to enhance...
POZNAJ SZCZEGÓŁY OFERTYTechnical Product Advisor with Italian
Handle customer inquiries: e-mails and phone calls Support individual (B2C) and business customers (B2B) Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues Explain non-technical customers how electronics...
POZNAJ SZCZEGÓŁY OFERTYSpecjalista Obsługi Klienta z językiem z Polskim
Obsługa czatu z klientami Prowadzenie rozmów telefonicznych z klientami Udzielanie precyzyjnych, rzeczowych i miłych odpowiedzi na zapytania klientów Odpowiadanie na zapytania przez formularz internetowy dotyczące modeli ekspresów i akcesoriów Doradzanie w...
POZNAJ SZCZEGÓŁY OFERTY