Customer Service Specialist with Swedish
Miejsce pracy: Katowice
Job description:
- Respond promptly and professionally to customer inquiries via phone, chat, and email.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Collaborate with colleagues to enhance the overall customer experience.
- Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers.
- Exhibit warmth and enthusiasm in every customer interaction.
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively
Requirements:
- 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
- Strong communication skills, with a minimum C1 level in Swedish.
- Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
- Excited about the opportunity to contribute to Volkswagens continued success and growth in the automotive sector.
- The ability to stay composed, tactful, and solution-focused when interacting with customers.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
- A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.
We offer:
- Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
- Remote work from home (within Poland)
- Comprehensive benefits package, including a benefits system (MyBenefit / Multisport), private healthcare, and life insurance.
- Stable full-time employment based on an employment contract
- Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
- Development paths: Concentrix Academy, language classes
- Access to the training platforms: Concentrix University, LinkedIn Learning
Szczegóły oferty:
Stanowisko: Customer Service Specialist with Swedish
Lokalizacja: śląskie / Katowice
Firma: Concentrix
Opublikowano: wczoraj
Zobacz podobne oferty
OPUBLIKOWANO: wczoraj
Customer Service advisor with German
Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat. Follow established procedures to address customer needs promptly and professionally. Process warranty claims and coordinate repair services for...
POZNAJ SZCZEGÓŁY OFERTYCoffee Market Expert with Czech or Slovak
Are you passionate about creating memorable customer experiences? Do you enjoy solving problems and connecting with people from around the world? We are a leading company in the global coffee machine market, dedicated to delivering the perfect coffee experience to...
POZNAJ SZCZEGÓŁY OFERTYCustomer Service Advisor with Czech
Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat Follow established procedures to address customer needs promptly and professionally Process warranty claims and coordinate repair services for customers...
POZNAJ SZCZEGÓŁY OFERTY