Customer service specialist in the automotive industry with Italian
Miejsce pracy: Katowice
Job description:
- Responding to customer inquiries via phone, chat, and email, representing with professionalism and enthusiasm.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Collaborate with colleagues to enhance the overall customer experience.
- Staying updated on the latest offerings, policies, and services to provide customers with accurate and timely information.
- Exhibit warmth and enthusiasm in every customer interaction.
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
Requirements:
- 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
- Strong communication skills, with a minimum C1 level in Italian.
- Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
- Excited about the opportunity to contribute to continued success and growth in the automotive sector.
- The ability to stay composed, tactful, and solution-focused when interacting with customers.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
- A passion for continuous learning and adapting to new technologies and processes.
We offer:
- Remote work from home
- Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
- Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
Szczegóły oferty:
Stanowisko: Customer service specialist in the automotive industry with Italian
Lokalizacja: śląskie / Katowice
Firma: Concentrix
Opublikowano: wczoraj
Zobacz podobne oferty
OPUBLIKOWANO: dzisiaj
Lider elektroniki z j. niemieckim
odbieranie połączeń od niemieckojęzycznych klientów pomoc w sprawach napraw, gwarancji, części i drobnych usterek szukanie rozwiązań na odległość dobieranie produktów do klienta w odpowiedzi na jego potrzeby praca z systemem CRM niemiecki na poziomie C1...
POZNAJ SZCZEGÓŁY OFERTYCustomer service specialist in the automotive industry with German
Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system. Collaborate with...
POZNAJ SZCZEGÓŁY OFERTYCustomer service specialist in the automotive industry with German
Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system. Collaborate with...
POZNAJ SZCZEGÓŁY OFERTY