Customer service specialist in the automotive industry with Danish
Miejsce pracy: Katowice
Job description:
- Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Collaborate with colleagues to enhance the overall customer experience.
- Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
- Exhibit warmth and enthusiasm in every customer interaction
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
Requirements:
- 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
- Strong communication skills, with a minimum C1 level in Danish.
- Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
- Excited about the opportunity to contribute to Volkswagens continued success and growth in the automotive sector.
- The ability to stay composed, tactful, and solution-focused when interacting with customers.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
- A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.
Desired:
- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
- Familiarity with CRM systems
- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.
We offer:
- Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
- Remote work from home
- Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
- Stable full-time employment based on an employment contract
- Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
- Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.
Szczegóły oferty:
Stanowisko: Customer service specialist in the automotive industry with Danish
Lokalizacja: śląskie / Katowice
Firma: Concentrix
Opublikowano: 2025-07-09
Zobacz podobne oferty
OPUBLIKOWANO: dzisiaj
Doradca Klienta w salonie meblowym
Dostarczanie wyjątkowej obsługi klienta i budowanie trwałych relacji. Efektywne prowadzenie procesu sprzedaży. Dbałość o jakość prezentacji produktów w salonie. Zarządzanie indywidualnymi zamówieniami klientów i nadzorowanie ich terminowej realizacji....
POZNAJ SZCZEGÓŁY OFERTYDoradca klienta
sprzedaż produktów i usług oferowanych przez bank, pozyskiwanie nowych klientów, praca w godzinach 8.00-16.00 Wymagania konieczne: Wykształcenie: średnie ogólnokształcące Wymagania inne: miinimum 1 rok doświadczenia w pracy przy obsłudze klienta
POZNAJ SZCZEGÓŁY OFERTYSprzedawca - Doradca klienta
Twoje obowiązki w C&A Każdy dzień pracy rozpoczynamy od spotkania zespołu, dzielimy się informacjami i omawiamy cele na dany dzień Proaktywne podejście do Klienta tj. witanie i udzielanie odpowiedzi na pytania Doradzanie Klientowi m.in. w zakresie kroju...
POZNAJ SZCZEGÓŁY OFERTY