Johnson Matthey Battery Systems - We are Europes leading high volume manufacturer of advanced battery systems with a market presence of over 20 years. Located in Gliwice, we specialize in rechargeable lithium-ion battery systems, designing and producing a wide range of battery packs for various applications such as e-bikes, power tools, garden tools, medical devices and light e-mobility.
Customer Service Project Specialist
Miejsce pracy: Gliwice
Key responsibilities:
- Participate in quotation process for new projects or changes to existing products.
- Keep track on product life cycle with proper documentation of selling price and cost price development.
- Operate and manage commercial sales side of ERP system (office line) on accurate process per customer (plant).
- Manage customer demand i.e. verification of call offs and translate this in ERP with logistics support throughout supply chain to manage a low stock level of material and finished goods.
- Ensure that customers receive goods on time and in case of changes provide the customer with reliable information; respond to customer complaints, requests and inquiries in a professional and timely manner.
- Process forecasts sent by the customers, offers, order confirmations, orders of shipping, delivery notes, etc.
- Maintain adequate records, provide on time the required reports (like: backlog, fluctuation, obsolete etc) and analyze it on the regular basis.
- Coordinate product change process for products in running production.
- Implement successfully the continuous improvement projects not limited only to CS area.
Are you the ideal candidate?
- Degree in Engineering / Business / Economics or similar field or equivalent experience.
- Relevant experience of at least 3 years in dealing with customers.
- Good knowledge of English (both spoken and written – B1); knowledge of German would be an advantage.
- Working knowledge of MS Office: strong MS Excel essential.
- Very good verbal and written communication skills.
- Good time-management and organizational skills.
- Financial understanding to analyse revenue per customer, cost price calculation, determining selling prices with sales managers.
What we offer our employees:
- Interesting job in rapidly growing international Company.
- Opportunity to participate in interesting projects alongside experienced specialists.
- External and internal training programs.
- Private medical care; sport card and group insurance on favourable terms.
- A pleasant working environment and flexible working hours.
Szczegóły oferty:
Stanowisko: Customer Service Project Specialist
Lokalizacja: śląskie / Gliwice
Firma: Johnson Matthey Battery Systems Sp. z o.o.
Opublikowano: 2020-12-28
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