Customer Service Processes Junior Manager with German

Responsibilities

• Manage a team of 5-20 direct reports (Customer Service Senior Specialists and Specialists) in one process
• Drive initiatives in the managed team and organizationally that contribute to long-term operational excellence
• Oversee monthly and quarterly assessments and forecasts of organizations operational goals in the assigned process area
• Contribute to short and long-term organizational planning and strategy as a member of the management team
• Ensuring efficient and faultless customer service operations
• Identifying process improvements for countries/processes and coordinating deployment of global projects locally
• Analyze performance of the subordinators to ensure that all necessary tasks are completed in accordance with specifications and deadlines
• Coordinate training and development of reporting team
• Recruit new team members
• Drive the safety agenda for the assigned process
• Contact with external Customers
• Contact with internal departments which can support in resolving a query or customer issue:
• Warehouse and Distribution, Planning, Finance etc.

Qualifications

• University Graduate (min. Bachelor)
• Fluent in English
  Fluent in German
• Min. 3 years of experience in Customer Services Operations
• Demonstrated leadership and vision in managing staff groups or major projects and initiatives
• Excellent communication skills, ability to cooperate with internal & external customers
• Senior Stakeholders management skills
• Pro-active approach to problem solving in short term and ability to implement long term preventive activities
• Strong analytical skills including analysis of complex data
• Customer service orientation
• Ability to team management, build talents, teams target settings and lead appraisal process

We offer

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)