Customer Service advisor with Hungarian
Miejsce pracy: Katowice
Job description:
- Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
- Follow established procedures to address customer needs promptly and professionally.
- Process warranty claims and coordinate repair services for customers.
- Provide technical troubleshooting support and guidance.
- Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
- Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
- Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.
Requirements:
- C1/C2-level proficiency in Hungarian language, both written & verbal
- B2 English language skills
- Proven experience in a Customer Service role, ideally within consumer products
- Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)
- Competence in Microsoft Office
- Ability to empathize with customers while maintaining an objective perspective
- Excellent telephone manner and ability to handle queries quickly and efficiently
- Team-oriented with a positive attitude and ability to support colleagues
Optional
- High school graduate or similar
- Previous experience in customer service with or in a Contact Centre
- Experience in complaint handling to ensure customer satisfaction
- Familiarity with Social Media and/or E-Commerce platforms
- Experience in cross-selling or up-selling product
- Interested in new technologies such as AI
We offer:
- Work in a modern office at Global Office Park, right in the heart of Katowice.
- Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.
- Attractive bonus for recommending your friends to work with us.
- Friendly, international work environment.
- Many opportunities for career development.
Szczegóły oferty:
Stanowisko: Customer Service advisor with Hungarian
Lokalizacja: śląskie / Katowice
Firma: Concentrix
Opublikowano: dzisiaj
Zobacz podobne oferty
OPUBLIKOWANO: dzisiaj
Customer Service advisor with Czech
Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat. Follow established procedures to address customer needs promptly and professionally. Process warranty claims and coordinate repair services for...
POZNAJ SZCZEGÓŁY OFERTYCustomer Service advisor with Slovak
Your responsibilities Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat. Follow established procedures to address customer needs promptly and professionally. Process warranty claims and coordinate repair...
POZNAJ SZCZEGÓŁY OFERTYCustomer service specialist in the automotive with German
Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system. Collaborate with...
POZNAJ SZCZEGÓŁY OFERTY