Customer Service advisor with German
Miejsce pracy: Katowice
Job description:
- Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
- Follow established procedures to address customer needs promptly and professionally.
- Process warranty claims and coordinate repair services for customers.
- Provide technical troubleshooting support and guidance.
- Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
- Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
- Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.
Requirements:
- at least C1-level proficiency in German language, both written & verbal
- B2 English language skills
- Proven experience in a Customer Service role, ideally within consumer products
- Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)
- Competence in Microsoft Office
- Ability to empathize with customers while maintaining an objective perspective
- Excellent telephone manner and ability to handle queries quickly and efficiently
- eam-oriented with a positive attitude and ability to support colleagues
Nice to have:
- High school graduate or similar
- Previous experience in customer service with or in a Contact Centre
- Experience in complaint handling to ensure customer satisfaction
- Familiarity with Social Media and/or E-Commerce platforms
- Experience in cross-selling or up-selling product
- Interested in new technologies such as AI
We offer:
- Work in a modern office at Global Office Park, right in the heart of Katowice.
- private medical care (LuxMed)
- MyBenefit cafeteria
- life insurance
- language training
- Attractive bonus for recommending your friends to work with us.
- Friendly, international work environment.
- Many opportunities for career development.
- sharing the costs of sports activities
- sharing the costs of professional training & courses
Szczegóły oferty:
Stanowisko: Customer Service advisor with German
Lokalizacja: śląskie / Katowice
Firma: Concentrix
Opublikowano: dzisiaj
Zobacz podobne oferty
OPUBLIKOWANO: dzisiaj
Electronics leader
What will you do? respond to calls from German-speaking customers, help with repairs, warranties, parts and minor defects, look for solutions remotely (so that the service technician can have a rest), match products to customers in response to their needs, work with...
POZNAJ SZCZEGÓŁY OFERTYLider elektroniki z j. niemieckim
Znasz niemiecki? Lubisz pomagać ludziom? Dołącz do zespołu w Katowicach! Nie musisz znać budowy pralki. Wystarczy, ze dobrze mówisz po niemiecku, umiesz słuchać i chcesz pomagać - reszty nauczymy Cię my! Szukamy osoby, która nie boi się rozmów...
POZNAJ SZCZEGÓŁY OFERTYCustomer service specialist in the automotive industry with German
Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system. Collaborate with...
POZNAJ SZCZEGÓŁY OFERTY