Cisco telephony support engineer
Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
Technical skills
- Must have hands on experience in Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Communications Manager(CUCM) and Cisco Voice Portal (CVP).
- Good knowledge of Cisco UCCE architecture, deployment models and components.
- Good knowledge of Cisco CUCM architecture, deployment models and components.
- Good knowledge and hands on experience in Cisco UCCE and CVP Call flow scripts.
- Troubleshooting CUCM, UCCE and CVP related issues.
- Cisco voice gateways, SIP, H.323, TCP/IP, protocols.
- Knowledge and experience in call recording platform.
What duties will help you grow?
- Independently work on user or high priority tickets, change requests, troubleshooting faults and interfacing with external vendors as well as internal Capgemini engagement representatives.
- Gather, Understand and Successfully Translate business requirements into technical specifications.
- Flexible work schedule to handle emergency outage or other situations with ability to work on or resolve issues while out of the office.
- Follow existing policy procedures used to configure and maintain various portions of Cisco Telephony and their associated systems.
- Coordinate effort and communication between geographically and time separated groups.
What have we prepared for you?
Personal and professional development:
- Development programs, external courses, education & certificates co-funding
- NEXT platform with free access to TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
- You can flexibly shape your career path thanks to a wide range of internal roles.
Our famous atmosphere:
- We dont have rigid dress code, but what we do have are awesome communities and world -changing initiatives. Theres always someone happy to start a day with a cup of coffee with you - even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other.
A lot of benefits:
- Contract for an indefinite period from the beginning of your employment.
- Well-being package (private medical care, additional life insurance & StayWell helpline).
- Referral bonuses for recommending your friends to Capgemini.
- Inspiro Audiobooks & MyBenefit
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
- Free coffee, water, milk and tea.
Who are we?
Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership. Our atmosphere is unique – we invite you to join us and check it out by yourself.
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.
Do you want to get to know us better? Watch a short video:https://youtu.be/K8v_UJ7CH8c
Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger.
Capgemini Business Services employs over 4,500 specialists in offices located in Krakow and Katowice. Business Services department is providing customers around the world innovative solutions services in 30 different languages in the areas of finance and accounting, banking operations, procurement, business processes supply chain management, market research and analytics, HR processes management, customer care, and marketing services. Currently, the main focus is laid on business process consulting and transformation, especially in the area of financial services, with the application of advanced solutions in the field of intelligent automation.
Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.
Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.
Szczegóły oferty:
Stanowisko: Cisco telephony support engineer
Lokalizacja: śląskie / Katowice
Firma: Capgemini
Opublikowano: 2021-02-19
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